PAYMENT AND SHIPPING FAQ

HOW CAN I PAY?

We accept payment from all major credit cards.

WHEN CAN I EXPECT MY ORDER?

Pre-order products will have an estimated shipping time frame on the product page at the time of purchase. While we do our best to stay within those timelines, sometimes unexpected delays can occur. When your order is on its way, you will receive a notification from us, as well as a tracking number with which you can track your order. From then, delivery can take up to 5 business days. If you have any further questions, please contact our friendly logistics team at 12nightsofwine.uk@intervino.co.uk.

HOW MUCH DOES THE SHIPPING COST?

Shipping costs included for all orders.

CAN I PAY EXTRA FOR EXPRESS SHIPPING?

Unfortunately we are currently only offering our standard shipping times.

DO I HAVE TO EXPECT CUSTOMS DUTIES OR OTHER EXTRA COSTS?

No, we only ship within UK, so you don’t have to expect any hidden costs. The amount you see when you check out is what you end up paying.

WHO WILL DELIVER MY ORDER?

All standard orders are delivered by our courier DHL. You can use your tracking number to track your order on the DHL website.

CAN I HAVE PRODUCTS DELIVERED TO ADDRESSES OUTSIDE OF UK?

Unfortunately we can only deliver orders within UK.

I MADE A MISTAKE IN THE DELIVERY ADDRESS! WHAT SHOULD I DO?

That’s okay – mistakes like that happen and we can help you! We can change your information for you, but you have to let us know in 2 hours after placing your order. Please contact our friendly customer service team at 12nightsofwine.uk@intervino.co.uk or by phone on +44 01507 602101 (our opening times are from 10:00 a.m. to 6:00 p.m., Monday to Friday).

MY ORDER ARRIVED DAMAGED / WRONG / MISSING PRODUCTS. WHAT SHOULD I DO?

If you have received damaged or faulty products and would like help with this, please contact 12nightsofwine.uk@intervino.co.uk immediately. Please share your order number, the product you have ordered and pictures of the damaged product in your e-mail, no more than 72 hours after receiving the delivery. As soon as we have confirmed the damage and have received the damaged product back, we will be happy to refund you the payment or send you a replacement. In the event of incorrect or missing deliveries, please contact us and we will be happy to take care of the delivery of the correct product and the collection of the faulty product immediately